Contact Us
Have a question, a correction to flag, or just want to know more about how we put our casino comparisons together? This page explains the best ways to reach the team at Online Casinos Australia.
How to Reach Us
The quickest way to get a response is by email. Send your message to [email protected] and we will aim to get back to you within two business days. We read every message, though we are not always able to reply to every enquiry individually.
What We Can Help With
We are happy to hear from readers on any of the following:
- Factual corrections — if you spot outdated information or an error in our reviews, let us know and we will verify and update as quickly as possible.
- General questions — queries about how we research and compare casinos, our methodology, or how the site works.
- Responsible gambling concerns — if you or someone you know needs support, our responsible gambling page has information and links to Australian support services. You are also welcome to write to us directly.
- Editorial feedback — suggestions for topics you would like us to cover, or feedback on existing content.
- Commercial and partnership enquiries — see the section below.
What We Cannot Help With
Online Casinos Australia is an independent comparison and information site. We do not operate any casino, process payments, or hold player accounts. We are not able to:
- Resolve disputes between players and casino operators
- Access your casino account or transaction history
- Expedite withdrawals or reverse decisions made by a casino
- Provide legal or financial advice
If you have a complaint about a specific casino, your first step should be to contact that casino's support team directly. Most licensed offshore operators also have an independent dispute resolution process — check the casino's terms and conditions for details.
Commercial and Partnership Enquiries
Online Casinos Australia is an affiliate site — you can read more about how that works on our About Us page. If you represent a casino or a related business and would like to discuss a listing or commercial arrangement, please email [email protected] with the subject line Commercial Enquiry.
We review all partnership proposals on their merits. A commercial relationship does not guarantee a listing, and it does not influence the editorial assessment of any operator that does appear on the site. Our terms and conditions set out the full basis on which we operate.
Response Times
| Enquiry type | Typical response |
|---|---|
| Factual correction | 1–2 business days |
| General reader question | 2–3 business days |
| Commercial or partnership | 3–5 business days |
| Responsible gambling concern | Same or next business day |
Response times may be longer around Australian public holidays. If your matter is urgent — particularly if it relates to problem gambling — please use the resources listed on our responsible gambling page for immediate support rather than waiting for an email reply.
A Note on Privacy
When you email us, we use the information you provide solely to respond to your enquiry. We do not add you to any mailing list without your explicit consent, and we do not share your details with third parties except where required by law. For full details, refer to our terms and conditions.